Upset McDonalds worker says never to order normal coffee at drive-thru

Upset McDonalds worker says never to order normal coffee at drive-thru

03/17/2023

A McDonald’s worker has warned customers not to order a "normal coffee" at the restaurant as staff will "always get it wrong."

Abbie Selby shared a video venting about frustrating things she has to deal with while working at the fast-food chain – including customers being unclear about their orders.

The 20-year-old has now urged customers need to stop ordering a ‘normal coffee’ and claims she finds it frustrating when people aren't clear about their orders when they place them.

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In the video, which has gained more than 17,000 likes, Abbie recreated some of the conversations she'd had with customers at work.

She said: “Hello, welcome to McDonald's, what can I get for you this morning?”

To which 'a customer' responded: “Can I get a double sausage and Egg McMuffin meal with a normal coffee please, love?”

Abbie then tried to explain the coffee options they have – but was interrupted by the customer who didn't want a "latte or cappuccino” as they reiterated that they just wanted "normal, normal coffee.”

So, she put a white coffee on the order and moments later, the customer arrived very disappointed with their drink.

The customer noted: “Hi, I just came through the drive through and I was given a white coffee when I specifically asked for a black coffee.”

Abbie replied: “Oh, I'm so sorry, that must’ve been my mistake. You said normal coffee so I just thought white coffee.

"So I'll just get that changed for you.”

McDonald’s workers took to the comments on TikTok agreeing with Abbie about her frustrations, writing: "This is why I work kitchen and not drive-thru or front."

Another said: “All accurate.”

A third added: "I don't have time for another coffee to be made but I have time to complain [laughing emoji]."

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However, other people suggested she should be asking if they want their coffee black or white.

A user argued: "If they ask for a normal coffee I just say white or black. Problem solved."

Another penned: "To be fair, calling a black coffee a normal or regular coffee does actually make sense."

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