British Gas customers FURIOUS as energy firm closes accounts with no warning04/19/2022
BRITISH Gas customers aren't happy with their energy provider – and it's all because it's been 'closing' accounts without warning.
Many customers have complained that when they try to log on, they are met with a message telling them their account has been closed.
Online, they shared their anger and frustration.
"Absolutely furious at British Gas," one said on Twitter. "I logged onto accounts to find they had been closed w/no warning."
Another said: "Has anybody else received message from British Gas telling them accounts closed today? Chatted with advisor, no help at all."
While a third said: "Why does my account show as closed and how do I resolve this to ensure my energy is not cut? Can’t understand what and how this has happened!"
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A fault is to blame though, according to the energy firm.
It revealed that a system update was currently underway, which appears to have brought some technical turbulence along with it.
A British Gas spokesperson said: "We’re sorry that a small number of customers have seen a message pop up on their account saying it’s been closed while we carried out this work.
"We can confirm its wrong and it’s something the team are looking at to fix so that no other customers have the same issue."
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The energy giant has assured customers that their details haven’t been changed though – and all tariffs, bills and direct debits already set up shouldn't have taken a knock due to the mishap.
Only a handful of customers would have experienced the blunder as well.
And anyone who could have been affected has been notified already.
Some customers had been worried the fault was down to being moved to British Gas Evolve.
But British Gas clarified the issue was in no way related to the Evolve branch.
The brand ended last year, so it doesn't currently offer any new services for customers.
British Gas has said it is working on the issue to ensure no other customers experience the same problems though.
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Meanwhile, the energy firm is handing out an extra £2million in help for customers struggling with their bills, as part of its hardship grant.
Yet, a separate blunder by the company meant one customer couldn’t use their heating or hot water for TEN weeks.
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