Aldi and Lidl: Discount supermarkets reveal latest rules and buying restrictions

Aldi and Lidl: Discount supermarkets reveal latest rules and buying restrictions

09/25/2020

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Discount stores Aldi and Lidl have released their updated shopping rules and address whether or not they will bring back purchase limits following concerns that people have turned to panic-buying after the UK has seen a high number of new coronavirus cases in the past few days. In a letter to customers, Aldi CEO Giles Hurley addressed the safety measures that are currently in place in all Aldi stores.

The letter read: “As we continue to battle this virus together, I want to reassure you that the comprehensive safety measures we put in place in our stores at the start of the pandemic are still very much in place – and will remain so for as long as they are necessary.”

These safety measures include a traffic light system at store entrances to manage the number of people in stores at any one time, protective screens at all 7,000 of their checkouts and social distance markers in store. 

The stores are also open half an hour early on Monday to Saturday to allow the elderly and vulnerable to browse as well as opening 30 minutes earlier on Sunday for NHS, police and fire service workers, as well as emergency workers with a Blue Light Card.

The discount store is also trialling a number of initiatives including an on-demand grocery home delivery in partnership with Deliver to help those who cannot currently visit a supermarket. 

The retailer has also placed a sanitisation station at store entrances to help stop the spread of the virus and customers are urged to use it upon entering a store. 

Like many other stores, Aldi has also increased its contactless payment limit to £45 which will help stop the use of the card machine. 

The letter added: “We ask that customers continue to wear a face covering when shopping with us, unless they are exempt from doing so. Our store colleagues will also continue to wear face coverings whilst working in store.”

Whilst Aldi currently has no buying limits or restrictions, CEO Giles Hurley has asked customers to shop considerately. 

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He said: “I would like to reassure you that our stores remain fully stocked and ask that you continue to shop considerately. There is no need to buy more than you usually would. We have remained open for our customers throughout the pandemic and will continue to have daily deliveries, often multiple times a day, across all of our products.”

Lidl has placed security guards and designated team members at store entrances during busy times of the day to keep track of how many customers are entering the store. 

Once the limit has been reached, shoppers will be asked to form a queue outside where some stores have also implemented a traffic light system. 

The discounter suggests that the morning is the busiest time to shop and the best time is to visit a store from 2pm where the checkouts are usually quiet. 

Back in March, supermarket shelves were left empty due to many stockpiling and panic buying.

However Lidl shoppers do not have to worry about this for the time being because the retailer has currently lifted purchasing limits across all of its items.

This could change depending on how well stocked the supermarket is with essentials including toilet roll and pasta. 

Unlike Aldi, there are currently no dedicated shopping times for the NHS, elderly or vulnerable but Lidl recommend visiting a store in the evening when it is quieter. 

Lidl also has trolley and basket cleaning stations in place to help keep customers safe when shopping. 

Yesterday supermarkets Tesco and Morrisons announced that they had some purchasing limits in place. 

Purchases will be restricted to three items per customer on a small number of products including toilet toll and disinfectant. 

Tesco CEO Dave Lewis said panic buying is “unnecessary” and added that it only “creates a tension in the supply chain”. 

Tesco have started rationing toilet roll, with some customers saying there is a limit of just one pack per customer.

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